University of Phoenix UPS Service Operations Management Paper

Write a 700- to 1,050-word paper using information from the service company you work for, or a service company with which you are familiar.

Include the following in the paper:

• What is your perception of the service the operation provides?
• Discuss the service the operation provides to their customers.
• How do the mission, strategies, goals, and tactics of a company determine the management of the organization’s service expectations? Explain.
• Define three types of service operations. Compare and contrast them.

Provide 3 to 5 examples of how service expectations are established within your organization.

Format your paper consistent with APA guidelines.