Macy’s L&D Programs For Enhanced Customer Experience And Organizational Success

Organizational ContextThe value of the human resource in organizational success must never be underestimated by business leaders. The preceding sentiment is quite true especially now that the modern consumer prioritizes experience in his or her interaction with providers (services and/or goods). Macy’s Inc. is among the successful global firms that have managed to capitalize on their workforce to facilitate enhanced value production (Ani…

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