Analysis Of Call Center Performance Using Descriptive And Inferential Statistics

Question 1: Summary of Call Duration for SampleThe given report pertains to a call centre which has operations in multiple geographies i.e. Dublin, Cork and Galway. With regards to call centre, one of the parameters of operational performance of the staff corresponds to the number of hours received per hour and the proportion of unresolved calls. Typically, the calls received should be higher as this would lead to lower employee requirement and …