Assignment Question(s):

In your own words, summarize the article. 

To which extent do you agree or disagree with the author point of view “that internal customers’ needs are important as externals to create a true quality environment” and Why? 

Discuss the tools needed to operate within the new environment as indicated by the author. 

• Important Notes: –
• For each question, you need to answer not in less than 150 Words.
• Support your answers with course material concepts, principles, and theories from the textbook and scholarly, peer-reviewed journal articles etc.