Service Encounter Factors And Service Recovery In International Business

Service Encounter FactorsThe aim of the paper is to talk about the service that is provided to the customers by the service industry in the international business management. The report is based on the case study in which the question has been asked at the end. In the case, there is description related to the Town Hotel who is currently dealing with the customer service failure issues that can affect the image of the company in the market of N…